welcome to the next-level of worldwide guest experience standards
©
by Hotels Audit
Trusted by 1800+ worldwide hotels and companies like:
The Hotels Audit Certification is an independent, global mark of excellence for exceptional hotel guest experiences, based on our comprehensive 1000-touchpoint audit. As an independent certification, it is a trusted symbol of quality, recognizing both chain and independent hotels that meet the highest standards of service, infrastructure, and operational excellence.
Certification Process
The Hotels Audit Certification recognizes hotels that provide outstanding guest experiences, assessed through an independent, rigorous 1000-point mystery guest audit. Open to all hotels worldwide, regardless of size or affiliation, the certification process takes up to 14 days, including a 2-night stay by our expert auditors. They assess critical areas such as cleanliness, facility conditions, staff service, dining quality, and problem-resolution efficiency.
Hotels achieving a score of 901/1000 or higher earn the certification, demonstrating their dedication to excellence. This program supports both independent and chain hotels, fostering a global standard of exceptional hospitality.
Crystal Mountain*****
Hotels Audit Certified Hotel
Bania Thermal & Ski****
Hotels Audit Certified Hotel
Value for Travel Organizers
Trusted by over 1,800 worldwide travel agencies, corporate planners, and concierge services, Hotels Audit Certification revolutionizes global hotel selection for premium guests.
Certified hotels, whether chain-affiliated or independent, meet rigorous global standards, ensuring consistent, top-tier quality despite diverse locations, amenities, or guest review scores. Partner with certified hotels for seamless, high-quality guest experiences, enhanced reputation, and streamlined operations.
Value for Hotel Teams
Certification delivers a comprehensive audit report, pinpointing strengths and areas for improvement to drive targeted enhancements. This reduces guest complaints by 25–35% and increases repeat visits by 10–15%.
Certified hotels gain 20–30% more contracts from premium travel clients, as these partners prioritize establishments with proven excellence. Certification also improve market credibility, elevates brand reputation, and boosts occupancy rates.
Hotel BELMONTE*****
Hotels Audit Certified Hotel
What’s the Criteria
Rapid Problem Resolution
Hotel's team resolve guest issues within 30 minutes, backed by an audit of over 100 scenarios. Guests can trust a disruption-free stay with swift, effective solutions to any concerns.
Expert Staff
Backed by rigorous performance evaluations across 200 guest interactions points, your staff ensures a seamless, personalized experience that exceeds expectations every time.
Swift Request Fulfillment
Every guest request is fulfilled within 30 minutes, evaluated across over 100 service interactions. This ensures personalized attention that consistently delights guests during their stay.
Personalized Experiences
Enjoy customized amenities like personalized welcomes and curated dining, perfected through over 100 audit points. This creates memorable moments that elevate guest satisfaction.
Superior Sleep Quality
We’ve assessed over 50 factors affecting sleep, from noise levels to blackout curtains and natural scents. Guests can be confident they’ll wake refreshed and ready for their day.
Impeccable Condition
Streamlined operations, audited across over 450 checkpoints for cleanliness, technical condition, and logistics, ensure spotless rooms, reliable systems, and punctual service.
Hotels must achieve a minimum of 901/1000 points in a comprehensive audit evaluating guest satisfaction to earn the Hotels Audit Certification. To maintain its validity, the certification requires annual renewal through a re-audit, ensuring sustained compliance with high operational standards.
Once you experience a Hotels Audit-Certified Hotel, you’ll never settle for less.
Our independently verified standards ensure a flawless, stress-free stay or event, giving you the luxury and peace of mind you deserve. Isn’t that priceless?
Let's talk:
Want to learn more about our program or implement it in your hotel? Contact us and elevate your hotel’s success!
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