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CREATE EXPERIENCES LIKE NEVER BEFORE
using sales process and guest experience audits that monitor over 950 factors in your property.
Trusted by industry leaders:
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YOUR GUESTS ARE OUR GUESTS TOO.
AND WE WANT TO HELP YOU:
Make their family journey easier.
Every meeting meaningful.
Every moment relaxing.
Every morning special.
Every day as their birthday.
Did you know that more than 950 factors influence your guests experiences every day? Do you monitor all of them and use the insights to increase GX and revenue, or do you rely solely on guest feedback and surveys, missing out on additional income?
Think about it...
...and in the meantime, we’ll show you some properties that have already enhanced their guests' experiences with our help.
Hotel Crystal Mountain*****
Hotel BELMONTE*****
Hotel Bania Thermal & Ski****
...and many, many more.
CURIOUS ABOUT THE VALUE WE CAN BRING TO YOUR ENTIRE TEAM?
Sales Specialists
❌ Every day, you lose clients and revenue without knowing why guests decline offers or stop responding.
✅ You can recover at least 20% of lost opportunities by better understanding clients' needs and tailoring offers to their expectations.
Hotel Managers
❌ You lack full control over more than 950 factors that impact your team’s performance daily, leading to unnoticed problems and delayed decisions.
✅ Make decisions up to 10x faster, quickly identifying issues and improving your team’s efficiency.
GM & Hotel Directors
❌ Inefficiencies in operations not identified in time can lead to unnecessary costs and wasted resources every day, impacting profitability and overall performance.
✅ Reduce unnecessary expenses and optimize resources by making faster, data-driven decisions in real time.
With cutting-edge technology and an innovative auditing system, we seamlessly connect with hotels across the globe. Our streamlined process ensures accurate insights and actionable results, delivered for your team and up and running in just 7 days.
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HOW IT WORKS?
Step 1: Remote Sales Audit
We simulate real clients by sending emails and conducting calls with your sales team, evaluating their interactions, offer quality, upselling skills, personalization, and objection handling, identifying missed opportunities.
Step 2: On-Site Audit
Next, our experts stay as guests for 48-72 hours at your property, evaluating sales, guest experience, and operations across reception, housekeeping, F&B, wellness, SPA, and additional services or events.
Step 3: Operational Analysis
Our system will analyze your data and propose tailored solutions, drawing from our experience with 100+ hotels worldwide to ensure the best possible outcomes for your team and guests.
Step 4: Customized Action Plan
You receive a detailed report with a step-by-step action-plan and strategy for each department, ensuring targeted improvements.
Step 5: Monitoring & Quality Checks
We continuously track changes in guest experiences, providing monthly or quarterly reports that show which areas have improved and which still need the team's attention, ensuring consistent progress and optimal results.
From start to Action-Plan in just 7 days.
The moment we begin working together, you’re only a week away from a comprehensive, data-driven report. Unlike traditional audits that take months, our AI-powered system delivers the most up-to-date hotel strategies, proven to work right now in today’s rapidly changing market. Our continuously updated database is built on insights from top-performing hotels worldwide, ensuring you stay ahead with strategies that match current guest expectations.
Why does it matter? Instead of trial and error, you get a clear, actionable plan based on real-time, results-driven strategies, helping you adapt faster, meet today’s guest demands, and outperform the competition.
How has our collaboration impacted guest experience and hotel ratings?
We helped increase the average monthly hotel rating to 9.64 in less than two months.
Client case study
This chart illustrates how the average monthly rating of one hotel on Booking.com improved from 9.26 to 9.64 in just two months after starting our collaboration.
Source: www.booking.com
Hotels Audit certification
Every hotel that undergoes our audits and meets over 85% of the quality service criteria will receive the Hotels Audit Certification. This serves as a confirmation to guests that the hotel team is committed to improving service quality and evolving to meet their needs. Learn more about the certification here: link
Strategic partners
Submit your property and find out how we can help you gain an advantage!
